Insurance – *This is by default turned on! However you can always opt out of insurance. This is package insurance regarding shipping. If your package is determined “lost” by the carrier, or is received damaged, we will reprint the order and ship to you for free. If you receive your items and they are damaged, please contact us and send pictures of your damaged items. If part of your order is damaged, we will only reprint the damaged parts, not the full order. Shipping with any carrier, there is always the possibility of error – this is out of our hands and is the responsibility of the carrier. Package insurance guarantees that we will follow up with the shipping service that your package was shipped with, and if needed, get you the reprinted parts that you need. We cannot contact international carriers (once the package has left the USA). If you are in contact with your international carrier regarding a lost package, we will fill out any necessary forms, but we cannot directly contact your international provider.