Terms & Conditions
Copyright & Legal
You agree that you will NOT upload any artwork files consisting of the following material: offensive, indecent or improper material, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.
Please see our FAQ for more questions answered, including info on our 24 Hour Rush Processing, Picture Proofs, etc.
We accept PayPal, Credit Card or checks as payment for orders. For checks, the order will not ship until the payment is received and cleared. For PayPal eChecks, we will not ship until the payment clears.
Changing an Order
See the FAQ page for more details. If you need to change the quantities or parts in an order, contact us right away. If the order is not shipped, we will work with you to get the changes made. This may, or may not be possible. There will be a $5 charge in addition to the cost of any items being added to your order.
Trouble uploading files? Our order pages are set to allow uploading of appropriate print files. This is a layer of protection for you to help us only print properly formatted files. If you need to send us a non-standard print file or are having trouble uploading, our Contact form supports file uploads. Make sure to include the order number and all necessary details when sending files this way. Any files you upload will be printed as is. What you can see when looking at the print file is what you will see on the items we print for you. If the files are not formatted correctly, it will be reflected in the printing. Please double check your files and read all applicable formatting pages for your printed items before uploading. There is more information on our FAQ page and we are happy to answer questions about formatting your print files before we print your order.
Shipping and Processing Terms
We strive to ship orders as soon as possible, however we do not guarantee delivery or shipment dates. If you need an order to arrive by a particular date, contact us first! Orders are shipped to the delivery address noted in the customer order placed on our site, not the PayPal address.
For international orders, you are responsible for any tariffs, taxes, fees, VAT, duties due upon receipt. You are responsible for filing any claims with carriers for damaged and/or lost shipments. Your customs forms may state the full amount of your order. If you have a large order, this may delay customs clearance or increase customs fees.
Orders may end up being returned for various reasons. If a package is returned or rejected, the customer will be contacted and will have to pay for re-shipment postage. We are not responsible for any lost, stolen or damaged items.
We want your items to look awesome and fill your needs! Printed products on this site are hand made. So some pages/cards/tiles/boards may not be lined up perfectly or cut perfectly. There may be small scratches/dents/imperfections on some items. Since we do everything by hand, it is not possible to assure pristine quality for each and every item.
If there are missing pieces or if the printing is off more than our printing tolerances (see below), contact us with in 30 days. We will replace whatever pieces or misprinted items need to be replaced, if you are contacting us within 30 days of receiving your order.
We do not promise exact color matching or registration. If you have concerns about the quality, please ask before placing your order, or take advantage of our picture proof service – available when you check out.
Our tolerances for boards, cards, die-cut pieces, etc. is 2mm-4mm, depending on the product. The red bleed line and green safe line on print file templates available through our website show the tolerance for each item. Some items, such as boxes, have a higher tolerance amount. This means that most artwork can be shifted up to 2mm before being cut. This is why we have the red (bleed) and green (safe) guidelines on all of our templates. Refer to all appropriate formatting information we offer for the items you are having us print to get the best results from our process.
Stock bits (plastic, wood, etc.) may have slight variations in size and color due to different batches.
- Custom printed orders may not be returned/refunded for any reason.
- Game parts may be returned by the buyer within 30 days. A refund (minus shipping and a 20% restocking fee) will be given once the items are received back. We suggest ordering samples first before placing a large order.
- To minimize receiving orders with issues you may not foresee, we welcome you to ask us to send you a picture proof (an option available when you check out). The picture proof option is not fool proof, but we will attempt to send you pictures that include any potential issues. We want your project to look amazing!
Revisions to Terms and Conditions
These Terms and Conditions may be revised at any time by updating this posting. You should visit this page from time to time to review the current Terms and Conditions.