With our transition to our new website, our old ordering system was incompatible with our new website. We most likely still have your old files though!
24 Hour Processing – We’ll start working on your order within 24 hours (instead of our normal 48 hours). (See 48 Hour Turnaround for details on timing) If there are issues with your order (file issues, or timing issues due to holidays, rush, staffing, shipping), we will contact you as soon as possible to let you know. This does not guarantee your order will ship within 24 hours, but we will do our best to make sure we get it to you when you need it by! If you need your order guaranteed to arrive by a certain date though, please mention it in the order notes and we’ll try to make sure that happens.
Picture Proof – This option gives you a glimpse of your product before we ship it out. This is useful in case you notice something about your order that you’d like to change, we can fix the problem here and save you from having to pay for shipping twice! If you include this service in your order, the picture proof will be sent before we ship. Keep in mind that choosing the picture proof option could push your ship out date to a later date since we need to await your response. Note you can make changes to files at this point, but you cannot cancel the order since we’ve already processed and started printing it.
Insurance – This is package insurance regarding shipping. If your package is determined “lost” by the carrier, or is received damaged, that we will reprint the order and ship to you for free. If you receive your items and they are damaged, please contact us and send pictures of your damaged items. If part of your order is damaged, we will only reprint the damaged parts, not the full order. Shipping with any carrier, there is always the possibility of error – this is out of our hands and is the responsibility of the carrier. Package insurance guarantees that we will follow up with the US service that your package was shipped with, if needed, and get you the reprinted parts that you need. We cannot contact international carriers (once the package has left the USA). If you are in contact with your international carrier regarding a lost package, we will fill out any necessary forms, but we will not directly contact your international provider.
Social Media – This give us permission to share your project on social media! We may share it right away or we may wait to post about your project.
If you need to change the quantities or parts in an order, send us an email. If the order is not shipped, we can probably change it for you. There will be a $5 charge in addition to the cost of the items being added. If you want to place another order, we can combine the orders and you can save shipping costs. To maintain our 48 hour guarantee, we begin processing your order very soon after it is submitted, and any files that you submitted may be printed as is, and may not be available to be changed. Email us right away if you have changes / file fixes needed with your order!
Any files you upload may be printed as is. If the files are not formatted correctly, the final product may be printed incorrectly. We try to check the files as they come in, but we may not catch all errors. Please double check your files before uploading, and read all formatting pages before uploading!
Yes, that is our specialty, just send us an email, and we can get it to you when you need it!
When certain programs (Indesign/Photoshop/other 3rd party editing tools) export to pdf, they sometimes have various layers which might show up fine in your pdf viewer, but might show up different on another pdf viewer, or more especially in the processing engine on the printer. This might lead to layers being moved to the wrong section or not showing up. So submitting as a single layer png or jpg will remove that potential issue.
We do not double check files. Make sure you pay attention to how we need things formatted, especially regarding sizing, bleed, orientation. You are responsible for any files that you submit to us. If they are uploaded incorrectly, this will be reflected in the printing.
Unfortunately, we cannot create files for your order. There is a wonderful community of graphic artists and designers that will be much better suited to help you create files. Cole Munro-Chitty is a great designer, who is familiar with our production methods. Also, check out the Graphic Design forum on BoardGameGeek.com . You can also dive into the world of design yourself. GIMP (http://www.gimp.org/) and Paint.net (http://www.getpaint.net/index.html) are both great free image manipulation programs. We provide JPG, PNG, PDF, AI and PSD template files to help you in the design process.
Production facilities run a hundred sheets through the press to calibrate it before they even print the bigger job, which is why you can get really high accuracy on the big production jobs. Most of our jobs are under a hundred sheets, so we can’t calibrate it to that level without a similar level of time/paper cost. Since we offer so many different sizes of cards / tiles, and so many different types of paper, we can’t calibrate every single machine for that type of paper and that size card. If you need your job printed with a higher level of accuracy than our standard tolerances (see the formatting pages for each printed item for the exact tolerances!), we can do High Accuracy Mode, which costs 50% more, and doubles our accuracy for that job.
Yes, we ship internationally! Check the shipping calculator in the cart for prices!
All printed products from Print & Play are printed locally in Washington or here in the USA. Plastic + Wood game parts may come from overseas. Products from our parent company Admagic are made both in the US and abroad.
Our chipboard is 100% recycled paper material. It is 1.5mm thick and white on both sides.
Yes we do! If you live in the Vancouver, WA or Portland, OR area you are welcome to pick up your order from our shop. We will let you know as soon as your game is ready for pickup. Local pickup orders will be available for pickup the day after they would normally ship. Example: Your order would normally ship on Tuesday. Your order will be available for pickup any time the next business day.
In short, printers and monitors produce color in different ways. Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model.
Yes please feel free to contact us for custom projects and quotes. To get your quote, we will need all printed files as well as a description of what each file is. Please also include the shipping information. Quotes are good for 60 days.
No tax is charged, unless you are in Washington State.
We will normally stick game parts and pieces inside of boxes. If it’s obvious, we can try to separate out the components by game if you buy multiple games. In general, we stick cards in tuck boxes if it’s very clear what cards go in what tuck boxes. We will attempt to bag pieces or cards together by type or by game if possible. If it is very clear that you are ordering multiple games (ie, everything is in qty of 10), then we usually bag each game up with it’s own set of pieces. However, we do not guarantee that everything will be sorted exactly how you want! If you order a bunch of blank parts, we will sort by each type, but not by sheet. Cards do not come sorted any particular way, if you need them sorted, let us know! If you need the games/cards/pieces bagged or sorted in a particular way, add that info to the Order Notes section or email us after you place your order. Die cuts are pre-punched, so your game is ready to play out of the box!
There are links to Board Game Geek, (the number one site for board games!) on each game page, so you can go check out reviews, pictures, files, and more. We will be using the most updated files we have at the time for that game.
Download our logo for use on promotional material that we have approved here.