FAQ

FAQ

  • When will my order arrive?

Normally most orders will ship out under our 48 hour guarantee. See this page for more details on when this applies. Depending on the order size, you may get several different shipping option speeds. This is a shipping estimate and is not guaranteed unless you place a special rush order. Note this shipping speed applies after the order ships. If there are issues with the files, your order may be delayed.

  • Can I change/cancel my order?

If you need to change the quantities or parts in an order, send us an email. If the order is not shipped, we can probably change it for you. There will be a $5 charge in addition to the cost of the items being added. If you want to place another order, we can combine the orders and you can save shipping costs. To maintain our 48 hour guarantee, we begin processing your order very soon after it is submitted, and any files that you submitted may be printed as is, and may not be available to be changed. Email us right away if you have changes / file fixes needed with your order!
Any files you upload may be printed as is. If the files are not formatted correctly, the final product may be printed incorrectly. We try to check the files as they come in, but we may not catch all errors. Please double check your files before uploading, and read all formatting pages before uploading!

  • Do you ship internationally?

Yes, we ship Worldwide. You can check the shipping costs in the cart.

  • Can I have you rush an order?

Yes, just send us an email, and we can work it out. Contact Page

  • Can you waive the minimum order amount for me?

Unfortunately, no we cannot.

  • Do you charge tax?

No tax is charged, unless you are in Washington State.

  • Why do I get a File is Not Uploaded error message?

There are three reasons this can occur. First, you simply did not upload a file for a product you paid to be printed. Second, there are multiple links to upload a file, and you only have one file to upload. This commonly occurs with boxes if you are only printing the top. Lastly, the file you attempted to upload is not a pdf, png, of jpeg format  (certain pages require certain types of files). The site will not allow any other kind of file to be successfully uploaded.

  • I have files that are too large to upload, how can I get them to you?

You can send us a dropbox link to the files (get a dropbox account free here), or you can use sendspace to send us the files (send to: PrintPlayGames@gmail.com). You can send through the order without files, just mention in the order notes that you’ve sent files separately.

  • The colors on the print don’t look like the colors on my screen.

Colors on your screen will be different than printed materials. Your monitor is most likely not color calibrated and digital printing always has some shift based on the printer used. The colors in print will never be the same as on screen, especially the brightness (because the screen is a light source and the paper isn’t). If your order is over $100, feel free to contact us, and we can send you a proof or a take a picture of the first set out if the colors need to be more exact.

  • Where can I go to find out more information on games I can order through the website?

There are links to Board Game Geek, (the number one site for board games!) on each game page, so you can go check out reviews, pictures, files, and more.

  • I don’t have photoshop, what software should I use to format the files?

GIMP (http://www.gimp.org/) and Paint.net (http://www.getpaint.net/index.html) are both great free alternatives. There should always be a jpg/png/pdf file for you to use in addition to the .psd (Photoshop) files.

  • Do you proof check the files before you print them?

We do our best to check to make sure the files are formatted correctly (bleed, right side up, correct sizing), but unfortunately we can’t always catch everything before it goes to print. If you have questions regarding formatting, put a note in the order comments section or email us before you place your order. Make sure you pay attention to how we need things formatted, especially regarding sizing, bleed, orientation. You are responsible for any files that you submit to us. If they are formatted wrong, they may print incorrectly.

  • Do you offer phone support?

We do not have phone support at this time. If you have issues with your order, please send us an email: Contact Page

  • Do you have a local pick-up option?

Yes we do! If you live in the Vancouver, WA or Portland, OR area you are welcome to pick up your game from our shop. During checkout you can use the code “local17” to have your shipping fees waived (select the free shipping method). Put a note in the order notes that the order is local pickup, so we can let you know as soon as your game is ready for pickup.

  • What is chipboard?

Our chipboard is 100% recycled paper material. It is 1.5mm thick and white on both sides.

  • Why don’t you allow pdf uploads for some items?

When certain programs (Indesign/Photoshop/other 3rd party editing tools) export to pdf, they sometimes have various layers which might show up fine in your pdf viewer, but might show up different on another pdf viewer, or more especially in the processing engine on the printer. This might lead to layers being moved to the wrong section or not showing up. So submitting as a single layer png or jpg will remove that potential issue.

  • Where are your products made?

All printed products from Print & Play are printed locally in Washington or here in the USA. Plastic + Wood game parts may come from overseas. Products from our parent company Admagic are made both in the US and abroad.

  • Can I get your logo for my website / advertising / promotions? 

Download our logo for use on promotional material that we have approved here:

 

For more information see our Terms and Conditions page.

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