24 Hour Processing – We’ll start working on your order within 24 hours (instead of our normal 48 hours). (See 48 Hour Turnaround for details on timing) If there are issues with your order (file issues, or timing issues due to holidays, rush, staffing, shipping), we will contact you as soon as possible to let you know. This does not guarantee your order will ship within 24 hours, but we will do our best to make sure we get it to you when you need it by! If you need your order guaranteed to arrive by a certain date though, please mention it in the order notes and we’ll try to make sure that happens.
Picture Proof – This option gives you a glimpse of your product before we ship it out. This is useful in case you notice something about your order that you’d like to change, we can fix the problem here and save you from having to pay for shipping twice! If you include this service in your order, the picture proof will be sent before we ship. Keep in mind that choosing the picture proof option could push your ship out date to a later date since we need to await your response. Note you can make changes to files at this point, but you cannot cancel the order since we’ve already processed and printed a portion of, or in some cases all of, the order.
Insurance – This is package insurance regarding shipping. If your package is determined “lost” by the carrier, or is received damaged, that we will reprint the order and ship to you for free. If you receive your items and they are damaged, please contact us and send pictures of your damaged items. If part of your order is damaged, we will only reprint the damaged parts, not the full order. Shipping with any carrier, there is always the possibility of error – this is out of our hands and is the responsibility of the carrier. Package insurance guarantees that we will follow up with the US service that your package was shipped with, if needed, and get you the reprinted parts that you need. We cannot contact international carriers (once the package has left the USA). If you are in contact with your international carrier regarding a lost package, we will fill out any necessary forms, but we will not directly contact your international provider.
Social Media – This give us permission to share your project on social media! We may share it right away or we may wait to post about your project. If no contact info is included in the order notes, then we might not get to tracking down how best to tag you. And, we may just be crazy busy and not get to posting! Please feel free to reach out and include us in your social media plans. We do love to share what we do for our customers!