Turn Around Time
• We will print and ship your order within 2 business days of receiving your order – or your order is FREE.* Shipping time is not included in the 48 hour turn around time.
• 48 hours refers to 2 business days and does not include weekends or holidays.
Holidays coming up:
-December 24th – Jan 5th Christmas Break!
• Most Custom Orders will ship within 48 hours as well, but they are not guaranteed. This applies to all “Custom Order items” and orders with custom items not offered on the website.
• Mail is picked up at around 1pm PST. If an order comes in after 1pm PST, it will ship out 3 business days later.
Ex: Order placed at noon (PST) on Monday: Order will ship on or before Wednesday.
Ex: Order placed at 2pm (PST) on Monday: Order will ship on or before Thursday.
• Larger orders (Subtotal $500+, not including discounts or shipping) are not covered under this guarantee, and we can email you an approximate shipping date for them. You can estimate that we will complete rougly $250 of your order per day. Ex: $5,867 order will take roughly 24 days to complete.
• If we are out of stock of a certain piece, we will email you and you can choose a replacement piece/color.
• If your files are not correctly formatted according to what we request, we will email you giving you the chance to correct them.
• The 48 hour guarantee starts after all files are verified as correctly formatted and all payment has cleared.
• The guarantee does not apply during extreme weather conditions / acts of God.
All refunds for missed 48 Hour Turnaround Guarantee orders exclude shipping and tax.