As of 3/7/18 – We are doing a few weeks of restructuring offices and personnel. During that time, your order will be shipped as soon as possible, but it is not under our 48 hour guarantee. 95% of our orders will continue to go out in 2-3 business days.
Turn Around Time
• We will print and ship your order within 2 business days of receiving your order – or your order is FREE.* Shipping time is not included in the 48 hour turn around time.
• 48 hours refers to 2 business days and does not include weekends or holidays.
Holidays coming up:
-Monday, January 15 Martin Luther King Jr. birthday
-Monday, February 19 President’s Day
-Monday, May 28 Memorial Day
-Wednesday, July 4 Independence Day
-Monday, September 3 Labor Day
-Monday, October 8 Columbus Day
-Monday, November 12 Veterans Day (observed)
-Thursday, November 22 Thanksgiving Day
-Tuesday, December 25 Christmas Day
• Most Custom Orders will ship within 3 business days, but they are not guaranteed. This applies to all “Custom Order items” and orders with custom items not offered on the website.
• Mail is picked up at around 1pm PST. If an order comes in after 1pm PST, it will ship out 3 business days later.
Example: Order placed at noon (PST) on Monday: Order will ship on or before Wednesday.
Example: Order placed at 2pm (PST) on Monday: Order will ship on or before Thursday.
• Larger orders (Subtotal $500+, not including discounts or shipping) are not covered under this guarantee, and we can email you an approximate shipping date for them. You can estimate that we will complete roughly $250 of your order per day. Ex: $5,867 order will take roughly 24 days to complete.
• If we are out of stock of a certain piece, we will email you and you can choose a replacement piece/color.
• The 48 hour guarantee starts after all payment has cleared.
• The guarantee does not apply during extreme weather conditions / acts of God.
• Local pickup orders will be available for pickup the day after they would normally ship.
Example: Your order would normally ship on Tuesday. Your order will be available for pickup any time the next business day.
All refunds for missed 48 Hour Turnaround Guarantee orders exclude shipping and tax.